» DNS Texas : Services : Customer Service : Disclaimer, Warranty Notice & Terms Of Service (TOS)
Below is the DNS Texas disclaimer, warranty statement and Terms Of Service (TOS). This statement applies to all computers, parts and/or services (where applicable) purchased from DNS Texas that are still in the warranty period. This is a rather lengthy document, so it has been broken down into sections for ease of use. Simply click a topic in the table of contents to jump to that section. If you have additional questions not covered here you may [contact us].
This document is subject to change at any time, refer back to this page for the latest information.
If you are not 100% satisfied with your new DNS Texas branded computer(or a part purchased), you may return it within 14 days for a replacement or refund (less 15% restocking fee). Certain undocumented restrictions may apply for special situations, ask your DNS Texas sales representative for complete details if this applies to you!
II. DELIVERY TIMES
II.I
CUSTOM COMPUTERS: Typically, new PCs take up to 3-4 business days to process. Day 1: Paperwork and coordination, getting the necessary parts pulled (or ordered), etc. Day 2: Receiving ordered part(s) (if applicable) and designing the new system layout. Day 3: Hardware build/software load starts, burn-in and appropriate testing on new hardware conducted. Day 4: Delivery or 'blanket' day for problems or issues that may arise. Special circumstances may require additional time, such as large quantities, excessive problems, etc. You can check on your order status at any time.
II.II
PART ORDERS ONLY: Part orders only can generally be shipped same day if order is in stock and ordered by 4pm CST. Any orders placed after 4pm CST that are in stock will be processed the next business day. If part(s) are not in stock you may be called to ask for a substitute part or to wait on part to come into stock. Orders placed on fridays before 4pm CST will be processed and shipped on the following monday. Orders placed over the weekends will be processed first thing monday morning, this also includes website orders.
III. ORDERS
DNS Texas is not responsible or liable for orders that are unfulfilled due to incomplete or innaccurate information supplied by an end user or corporation. Any orders that are not complete or have substitute parts needed must be cleared with our contact (or authorized customer). If we can not reach you, your order will be placed on-hold until we get clearance from the original order placer or a suitable alternate decision maker.
IV. PAYMENT METHODS
IV.I
CREDIT CARD ORDERS: DNS Texas accepts Visa, Mastercard, Discover, American Express and most Visa check cards. There are no additional fees invoked with using a credit card. There is a $20.00 declined credit card fee each time your card is processed and returns denied (cards may be ran up to once per work week, up to one month before legal collection attempts are made, you are liable for all collection fees and fines).
IV.II
COD ORDERS: DNS Texas will allow cash on delivery (COD) orders, but must be paid on arrival before equipment is unloaded and installed at your location. COD checks must be completed onsite, have your work order number, drivers license number and telephone number clearly marked on them. There is a $35.00 returned check fee for any check that doesn't clear when processed. You will be notified of an uncleared check as soon as possible. It is your responsibility to find alternate payment arrangements if an uncleared check is issued to us.
IV.III
NET TERMS: Extended mainly to our corporate customers, unless other arrangements are pre-made. Net terms can range from 5 to 30 days dependant on credit ratings and previous payment history with DNS Texas. Declined net terms are not a reflection of personal or company credit, net terms are based on a trust between DNS Texas and yourself (or company).
IV.IV
NON-PAYMENT FEES AND PROSECUTION: As stated above the following fee(s) can and will be charged when needed, you are responsible for these fees and any collection fees we encounter while persuing required payment on your account.
IV.IV.I
Visa, Mastercard, Discover, American Express and other charge cards accepted by DNS Texas are subject to an additional $20.00 fee if the card is processed and comes back declined for any reason. The card may be ran up to one (1) time(s) per business work week for up to one (1) month. You are charged the $20.00 fee ONE TIME only per billable invoice.
IV.IV.II
Bounced checks are subject to a $35.00 fee and are ran only once, If a check does not clear due to insufficient funds, etc. alternate payment arrangements must be made, another check may not be accepted. If alternate payment is not made within seven (7) days of the bounce check notification your account will go into possible collection status.
IV.IV.III
Payments are due by the DUE DATE specified on your invoice (upper right corner). Generally, the due date is post-dated 7-14 days after your initial work order creation date. This allows time for mailing, etc. Payments that are received after the due date are immediately subject to a $30.00 late fee. Any open invoice account that is thirty (30) days or longer overdue will immediately be turned over to our collection department attorneys office for prosecution and further collections.
V. RETURNS AND EXCHANGES
V.I
RMA PROCEDURE INFORMATION: If you are not 100% satisfied with your new DNS Texas branded computer(or a part purchased), you may return it within 14 days for a replacement or refund (less 15% restocking fee). Certain undocumented restrictions may apply for special situations, ask your DNS Texas sales representative for complete details if this applies to you! Before you can return any part or system sold by DNS Texas, you must obtain a return material authorization (RMA) number by either calling our central offices at (682) 365-2643 or by e-mailing our support department at 'support@dnstexas.com'. Any parts received without RMA numbers may be returned to sender. RMA numbers, once issued are good for fourteen (14) days, after this if the part is not received, you will need to get a new RMA number. RMA number(s) for a return of any type will be issued only twice, if bad product or part is not returned within 14 days of your SECOND RMA generation, your RMA will not be honored. We will need the following information to issue an RMA number: your invoice (or work order) number from your original sales invoice, the purchasers first and last name, your current phone number and a shipping address to return parts to. RMAs are only applicable during your warranty period.
*** You must have your RMA number clearly written
on the outside of your box before shipping ***
All returns are shipped to the following address: DNS Texas - RMA Division
6080 S. Hulen St.
Suite 360 PMB 128
Fort Worth, Tx 76132
V.II
VOLUNTARY RETURN POLICY: If you are returning a unit/part due to change of mind, didn't want, etc. The unit/part must be shipped to us in "as new" condition, including original packaging (if any), have all owners manuals and software with it and include any additional parts that the unit/part shipped with. Any discrepancies could result in delay or partial forfeiture of refund. There is a 15% restocking fee on parts or units returned. Shipping is your responsibilty if unit/part is returned for this reason.
V.III
DOA (BAD PART) RETURN POLICY: If you are returning a unit/part due to it being dead on arrival (DOA) or not working properly, it too must be shipped back in "as new" condition (or as close to as possible). All manuals, accessories and software must accompany the unit/part. Any discrepancies could result in delays on getting peplacement parts to you! There are no fees on units or parts being returned for "warranty" work. We pay shipping in situtations like this (in most cases). If you qualify for returning a unit/part as documented in this section we will arrange to either pickup the part ourselves or send a carrier (such as UPS or FedEx) to get the unit/part from you.
V.IV
INCORRECT SHIPMENT RETURN POLICY: If you are returning a unit/part due to it being incorrectly shipped (wrong item received), you are entitled to a return at our expense (return shipping) and an immediate shipment of the correct part at no additional cost to you. You may also opt for a raincheck (if requested part is not in stock) or credit to your account for the full purchase price. Please note unit must be unopened (if applicable) or sealed back up (if applicable) and returned to us the same way it was shipped to you.
Refunds on credit cards: will be issued (less any applicable fees) to the same card only within 5 business days.
Refunds by check: must wait 5 business days before being processed, then a refund check will be mailed to you.
VI. SOFTWARE RETURN POLICY
Unopened software may be returned within seven (7) days of your invoice date. Defective software may be returned for the same product replacement within seven (7) days of the invoice date. no refunds are available on software.
VII. PRICES AND SPECIFICATIONS
DNS Texas prices may vary with market conditions, market conditions can change regularly, sometimes daily. Although every effort is made to ensure both our inventory systems and web site are kept up-to-day accurate, there may be cases where published prices and specifications can change without notice. Prices quoted either in printed form or via web site do not include taxes (if applicable), shipping costs (if applicable), shipping insurance (if applicable) and/or delivery/installation fees (if applicable).
VIII. SYSTEM CONFIGURATION
DNS Texas will install any and all peripherals purchased with your new DNS Texas bradnded PC at no additional labor cost. Please note this only applies to new computer systems and parts purchased to go in this new system. If a part is purchased for a non-DNS Texas PC or is purchased for an existing DNS Texas branded PC and we install it, appropriate labor rates will apply. Parts must be purchased on the same order as the new PC to qualify. The complimentary configuration service includes operating system (O/S) installation, basic add-on products to the O/S, such as Internet Explorer, e-mail software, appropriate antivirus software, etc. It also includes such basic items as memory, tape drives, zip drives, network cards, modems, video cards, etc). Other system configurations (outside of basic setup) may require additional labor, which you will be notified of and be responsible for.
IX. WARRANTY INFORMATION
IX.I
This section applies to NEW PARTS or SYSTEMS only. All new products are sold with original manufacturers limited warranties. Warranty periods vary from vendor to vendor and can range from months to years. Full vendor warranty information is available upon request. DNS Texas guarantees the 1st year on all new parts by offering our no questions asked exchange policy. For the 1st year, we will replace any failed component or unit at no charge to you (pending no physical damage or abuse has occurred). After the 1st year, you will need to contact the product vendor if vendor warranty exceeds 1 year. Certain items, such as hard drives and monitors usually have 2-4 year warranties as a standard option, even in this case, DNS Texas is responsible the 1st year, years 2-whenever are between yourself and the product vendor. your sales invoice lists all components in your system and has brand/model information listed to help you in the future!
IX.I.I
The comprehensive DNS Texas 1st year warranty covers your part/unit from top to bottom, excluding "consumables". Consumables can be any part that is too low priced to offer warranty on. Currently there are only four (4) products that DNS Texas considers consumables: CPU/CHASSIS FANs, MICE, MOUSE PADS and MICROPHONES. All other parts are completely covered.
IX.I.II
Your warranty period may be shortened and/or terminated for any of the following reason(s):
NEGLECT - Not caring for the equipment, damage by accident, damage by intention and not following normal care instructions of electronic equipment, such as sunlight exposure, extreme temperature ranges, etc.
ABUSE - Hitting or physically damaging equipment, not using proper electrostatic discharge (ESD) procedures when handling, etc.
ENVIRONMENTAL - Your warranty may be terminated or not fully honored for machines located in 'extremely dirty' rnvironments, such as industrial workshops, 'smoky environments', where excessive cigar/cigarette smoking occurs, 'extreme environments' where the equipment is subject to sudden temperature changes, operating temperatures below 55F and/or over 95F, and in high traffic areas where equipment is likely to get jolted, kicked or be exposed to fluids, such as coffee and water.
*** You will be responsible for repairs on units/parts
that have been abused or mistreated in any way ***
IX.II
This section applies to USED or OPEN BOX products ONLY. Occasionally DNS Texas will offer old parts (if approved by you and we have the parts to use). These items are generally limited quantities and can be tested returns, closeout specials or discontinued products. Used or open box items may have some cosmetic damage, may be missing manuals or drivers. DNS Texas sells these products in an 'AS-IS' state. We guarantee the used or open box product to work and offer a seven (7) day guarantee on the open/used part. If the part fails in the seven (7) day grace period you will get credit for the product (when returned). No refunds are issued on used or open box product, although DNS Texas credits may be applied in some cases.
X. DNS TEXAS HOSTING/E-MAIL GUIDELINES & SLA
DNS Texas offers webhosting and e-mail services, including hosted e-mail services to qualifying customers. Although we do not monitor content, the following restrictions do apply to all hosted accounts. [Updated: OCT 2011]
X.I Any website hosting illegal and/or pirated software, music and/or movies will not be tolerated and will be subject to removal with or without notice. You may not be eligible for continuing service with DNS Texas after this type violation.
X.II Any e-mail abuse such as unauthorized mass mailing of unsolicited e-mails (aka: SPAM) will not be tolerated and may result in termination of service. Although mass mailing is allowed, for legit reasons by customers using DNS Texas services with accounts in good standing.
X.III Falsifying of information to sign up for services will result in termination of account privileges, including access to all major access venues including WEBDAV, VPN, FTP and
e-mail services. The termination may also include the shutting down of web services. The account de-activation may last until positive identification is presented or until the company or individual has corrected the incorrect information.
X.IV Any hosted sites that go under DDoS attacks may have firewall rules forced on them to counter-act the attacks, this firewalling may temporarily restrict access to your hosted website(s) from certain IP addresses or IP ranges until the attack passes. This is implimented to prevent flooding of resources that may affect other sites. You will be notified if this temporary firewalling is ever enforced on your site(s).
X.V 15 days termination notice is required for hosted services that you voluntarily wish to move to another host, this allows our team time to prepare with the necessary changes needed on the DNS Texas side, as well as provides time for the new host to get you operational. If you are moving hosting due to unresolved issues, conflict, content violations, terms of service (TOS) violations or failing to provide 15 day advance notice of hosting move - a service fee may be applied to your account. (variable rate, not to exceed $50.00 USD).
X.VI Failure to pay for agreed services may result in termination of access to systems, including suspension of website and e-mail accounts. Your website may switch to a "Contact DNS Texas Billing" for unresolved issues. E-mail account(s) will be unaccessible and e-mails inbound will be 'returned to sender' in suspension mode. You can clear these issues up and restore services by contacting DNS Texas and correcting the problem that caused suspension.
X.VII Sites that become infected accidentally or sites that intentionally are injecting malware into visitors browsers via vulnerabilities are subject to immediate suspension. If the bad content was unintentional, DNS Texas support services will assist with cleanup and attempt to identify the source (fees may apply). If bad content is intentionally injected into a hosted site with the intent to cause damage, Phish information or generally cause any type nuisance, the site will be suspended pending investigation. Authorities may be notified in some extreme cases and you may be ineligible for continuing services with DNS Texas.
X.VIII Pre-paid hosting accounts may be terminated and moved to other hosts provided standard 15 day notice is provided (as stated above). Refund of un-used pre-paid amount will be sent to the account holders primary address, less any applicable fees. Refunds of pre-paid services are performed via company check and may take up to two weeks to process and be received by account holder.
X.IX DNS Texas has an average up-time of 99.54% - our standard service level agreement (SLA) guarantees average 99.00% uptime on all or our services. Certain circumstances may occasionally occur, such as weather related incidents, broken fiber optics and other more rare internet outages that may affect your hosted services and access. We will credit accounts for extended outages that qualify for credit. Certain types of outages are completely out of our control, if outage continues for more than 8 hours our emergency co-lo sites will be brought up as primary sites to restore base services. Service credits may apply to all customers in this case. Credits for SLA are handled case-by-case.
» Please [Contact] DNS Texas if you have any additional questions regarding web and e-mail hosting services.
XI. DNS TEXAS CERTIFICATIONS
All DNS Texas custom-built PCs are engineered with quality parts that meet or exceed FCC and UL certifications. This makes our machines and parts suitable for use in residential or commercial dwellings. All power supplies used by DNS Texas are certified and are 'switching supplies' - that shutdown if problems occur to prevent damage to components and structures.
XII. EXPORT OUTSIDE OF THE UNITED STATES
To comply with certain vendor agreements and government regulations, DNS Texas reserves the right to refuse to export products from the United States at any time. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Manufacturer warranties for parts and/or units leaving the United States may be null and/or void. It is your responsibility to contact vendors based on your needs.
MAILING ADDRESS
DNS Texas
6080 S. Hulen St.
Suite 360 PMB 128
Fort Worth, Tx 76132
PHONE NUMBERS
(682) 365-2643 - Main Line
(800) 763-0791 - Fax Line
Site last update: 18 Feb 2012
The DNS Texas website has been tested and is fully compatible with:
Microsoft Internet Explorer v6.x - v9.x, Mozilla Firefox v2.x - v3.x, Safari, Opera and most smartphone browsers.
